Welcome to Basin Taps Shop! These Terms and Conditions govern your use of our website and purchases of our premium bathroom fixtures. By accessing our site or placing an order, you agree to these terms.

1. Website Usage

1.1 Access and Eligibility

Our website (www.basintap-store.com) is available to customers worldwide, excluding restricted Asian and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain password confidentiality
  • Notify us immediately of any unauthorized account activity

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium bathroom fixtures including:

  • Basin taps
  • Black bathroom taps
  • Bristan modern taps
  • Brushed brass taps
  • Burlington Claremont traditional taps
  • Crosswater modern taps
  • Grohe modern taps
  • Hansgrohe modern taps

While we strive for accuracy, product images may vary slightly due to monitor settings. Specifications are subject to change without notice.

2.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

3. Orders and Payments

3.1 Order Process

Ordering involves:

  1. Adding items to your cart
  2. Providing accurate shipping information
  3. Selecting payment method (Visa, MasterCard, JCB, PayPal)
  4. Reviewing and confirming your order

You will receive an order confirmation email once payment is processed.

3.2 Payment Terms

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is collected at time of order. For security, we may request additional verification for large orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are carefully prepared within 1-2 business days after payment confirmation.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days with basic tracking

Delivery times may vary for international destinations outside the UK. Customers are responsible for any customs duties.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for most items in original, resalable condition with all packaging. Non-returnable items include:

  • Installed or used taps
  • Items missing original packaging
  • Custom orders

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order details
  2. Receive return authorization from our team
  3. Ship items to our Newcastle address with authorization number

Customers are responsible for return shipping costs unless the return results from our error.

5.3 Refunds

Refunds are processed within 5 business days of receiving returned items. The original purchase price minus shipping costs will be refunded to your original payment method.

6. Intellectual Property

All content on our website, including product designs, images, and text, is the property of Basin Taps Shop or our suppliers and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Our products are designed for standard residential use. Professional installation is recommended. We are not liable for improper installation or misuse.

7.2 Website Availability

While we strive for continuous availability, we are not liable for temporary website outages due to maintenance or circumstances beyond our control.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Basin Taps Shop
41 Newgate St
Newcastle upon Tyne, GB CH8H 1OY
Email: [email protected]

Thank you for choosing Basin Taps Shop for your premium bathroom fixture needs. We appreciate your trust and are committed to your complete satisfaction.