At Basin Taps Shop (“we”, “us”, or “our”), we are committed to protecting your privacy with the same dedication to excellence that defines our designer bathroom taps collection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website basintap-store.com.

1. Information We Collect

We collect information that helps us provide our premium service to design professionals and discerning homeowners worldwide:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, phone number, and payment details (processed securely through our PCI-DSS compliant gateway).
  • Transaction Information: Details about purchases of our designer taps including Burlington Claremont traditional taps or Grohe modern taps.
  • Technical Data: IP address, browser type, device information, and pages visited to enhance your browsing experience.
  • Communication Data: Records of correspondence when you contact our Newcastle-based customer care team.

2. How We Use Your Information

Your information helps us deliver the seamless luxury experience you expect when selecting premium bathroom fixtures:

  • Process orders for our brushed brass taps and other designer collections with secure payment processing
  • Provide customer support from our UK-based team
  • Improve our website functionality and product offerings
  • Send service-related communications (order confirmations, delivery updates)
  • With consent, send marketing communications about new collections like Crosswater modern taps
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing and Disclosure

We treat your data with the same discretion expected when purchasing high-end bathroom fixtures:

  • Service Providers: We share data with trusted partners who assist with payment processing (like PayPal), shipping, and IT services, all bound by confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve a global clientele (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

Just as our Hansgrohe taps are engineered for reliability, we implement robust security measures:

  • 256-bit SSL encryption throughout checkout
  • PCI-DSS compliant payment processing
  • Regular security audits
  • Restricted access to personal data

While we implement these measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and protect their account information.

6. Your Rights

You have rights regarding your personal data, including:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data under certain circumstances
  • Restriction: Limit how we use your data
  • Objection: Opt-out of marketing communications
  • Portability: Request transfer of your data to another service

To exercise these rights, contact our customer care team at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience when browsing our designer tap collections:

  • Essential Cookies: Necessary for secure checkout and account functionality
  • Performance Cookies: Help us improve our website
  • Functional Cookies: Remember preferences like currency selection
  • Marketing Cookies: With consent, help us show relevant ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers through our website or email.

9. Contact Us

For questions about this Privacy Policy or your personal data:

Basin Taps Shop
41 Newgate St, Newcastle upon Tyne, GB CH8H 1OY
Email: [email protected]