At Basin Taps Shop, we’re committed to providing premium bathroom taps with seamless global delivery. Below you’ll find answers to our most common questions about our designer collections, delivery service, and customer care.

Product Information

What types of premium taps do you offer?
We specialise in high-end bathroom taps from leading brands including Grohe, Hansgrohe, Crosswater, and Burlington. Our collections range from modern designs (like our trending black bathroom taps) to traditional styles (such as Brushed Brass and Burlington Claremont taps). All our products are carefully curated for quality and design excellence.
How do I ensure matching finishes for my bathroom project?
We recommend ordering all taps for your bathroom at once to guarantee matching finishes. Our designer tip: take advantage of our free shipping on orders over £50 to coordinate your entire bathroom’s tapware in one seamless delivery.
Are your taps suitable for hard water areas?
Yes, our premium taps from brands like Grohe and Hansgrohe are designed to withstand hard water conditions. The brushed brass and black finishes are particularly resistant to water spotting, maintaining their luxurious appearance over time.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an account” after entering your delivery details. This allows you to track orders, save favourites, and expedite future purchases of our designer taps.
Can I modify my order after placement?
Due to our efficient British processing system, orders enter our quality control phase within hours. Please contact us immediately at [email protected] if you need to modify an order, and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are securely processed with encryption for your protection.
Are there any hidden fees for international orders?
Absolutely not. We pride ourselves on transparent pricing. All import duties are calculated at checkout, so there are no surprise fees when your premium taps arrive. Our Newcastle team handles all necessary customs documentation.

Delivery Information

What are my delivery options?
We offer two premium delivery services:

✈ Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking (recommended for fastest delivery)
🚚 Free Standard Shipping: 15-25 business days via EMS for orders over £50
Do you ship to my country?
We ship globally from our Newcastle headquarters, excluding some remote areas in Asia. During checkout, simply enter your address to confirm availability. Our British efficiency ensures your designer taps are handled with white-glove care wherever you are.
How are my taps packaged for delivery?
Each tap is personally verified by our quality control experts and packaged with the same care we’d expect for our own bathrooms. As one London interior designer noted: “like opening a luxury present!” Fragile item protocols are followed for all shipments.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging. Please contact [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item arrived damaged.
What if my tap arrives damaged?
While our premium packaging is designed to prevent damage, please inspect your taps immediately upon delivery. If there’s any damage, contact us within 48 hours at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement with our compliments.

Can’t find your question here? Our Newcastle-based customer care team is always happy to help at [email protected]. Transform your bathroom with designer taps delivered to your door – browse our collections today.